000 00266nam a2200109Ia 4500
008 220204s9999 xx 000 0 und d
082 _a65.011.4
_bGAN
245 0 _aProduct service management
260 _aBombay
_bTaraporevala
_c1977
700 _aThomas
942 _cBK
999 _c30316
_d30316